FAQ

About use

Is there a curfew?: There is no curfew. You can enter and exit 24 hours a day.
However, if you are going to be significantly late for your scheduled check-in time, we would appreciate it if you could call us.

Can I use it in a group?: We cater for a wide range of needs, from corporate training to sports and seminar camps. Please contact each store for details.

Can I use it monthly?: We offer reasonable rates for long-term stays. Please contact each store for details.

Can it be used during the day?: We offer a day use plan (daytime use) at a reasonable price. Click here for details
*We may not be able to accommodate your request depending on the reservation status on the day.

Can I extend my stay?: We offer hourly extension rates. Please contact each store for details.
*We may not be able to accommodate your request depending on the reservation status on the day.

I want to visit someone staying in my room/I want to invite a friend or acquaintance to my room: There is no problem with guests coming and going between rooms, but we do not allow non-guests to enter rooms. Please meet in the lobby.

Can the accommodation plan benefits be used in conjunction with various preferential rates and discount coupons?: This varies depending on the accommodation plan, so please check the notes for each plan.

I forgot my password.: You can reset your password below.
[Click here to reset your password]
If you do not know the registered email address, please call the hotel you wish to reserve at to confirm. We will ask for your name and phone number.
(If you are in a hurry, please call the hotel you wish to book at.)

I entered the wrong password several times and my account was locked. What should I do?: You can wait a while and try again.
(If you are in a hurry, please call the hotel you wish to book at.)

I made a reservation online but haven't received a confirmation email?: Possible causes include the security settings of your mail server or an incorrectly registered email address.
Please specify the domain so that you can receive emails from @tripla.jp.
In addition, the reservation details are[Here]You can check by logging in here.
If you are in a hurry, please call the hotel directly.

Is there a cancellation fee?: In case of no-show without notice, 100% of the accommodation fee will be charged as a cancellation fee.
For cancellations on the day or the day before, we will handle the matter according to the accommodation terms and conditions of each hotel.
For further information, please read [Accommodation Terms and Conditions (PDF)]Please see.

Can I pay for accommodation in advance?: There are the following methods available, so please contact each hotel for details.
・Prepay by credit card on the official website
・Payment by bank transfer
・Payment upon arrival (cash or card)

Can I use a credit card?: We only accept lump-sum payments. The following credit cards are accepted. (Accepted credit cards may vary by hotel.)
VISA/JCB/AMEX/SAISON/UFJ NICOS/UC/Rakuten KC/AEON/OMC/DINERS etc.

What is the internet environment like?: Free Wi-Fi is available in all rooms.

Can I store my luggage?: We will store your luggage at the front desk free of charge.
If you bring your luggage to the front desk, we will store it for you even before check-in or after check-out.
*Asakusa Komagata store and Ueno Okachimachi store do not offer free luggage storage after check-out. Asakusa Komagata store outsources luggage storage for a fee, and Ueno Okachimachi store stores luggage in the hotel's coin lockers.
If you would like to send your luggage in advance, please check the address of each hotel. *Prepaid only
We would appreciate it if you could write your check-in date and your full name on the baggage slip.
*Please note that we may not be able to accept frozen or refrigerated items depending on their size and contents.
　Please be sure to contact the hotel you plan to stay at in advance to confirm.

Is there a washlet in the toilet?: Yes, all stores and rooms are equipped with toilets with washing machines (washlets).

Can you provide cleaning service?: Yes, we offer laundry services at each store. Please ask the front desk staff for details.

Are there conference rooms or meeting spaces?: We have conference rooms available in Tomakomai, Asahikawa Station, Tokyo Yotsuya, Sagamihara, Shizuoka, Nagoya, Kobe Shin-Nagata Station, and Kumamoto Yatsushiro.

What is a WEB Point Program Member?: This is Hotel Wing Tenza Hotel's new membership program that started on September 2022, 9.
By registering as a member on the official website and making a reservation, you can receive various benefits such as discounts on usage fees and points. For details, please see the WEB Membership Program Information (https://www.hotelwing.co.jp/member_web/)please look at.

I have a membership card, what happens?: The Hotel Wing Members Card (red card) will be discontinued on October 2024, 10. Any remaining points will be transferred to the new online point program at any time, so please inform the hotel front desk.